Hospitality Mindset: Customer Service
Define customer service, identify good customer service skills, demonstrate the value of a customer beyond the business, and identify how to handle different customer service scenarios.
Course curriculum
-
01
Welcome to the course!
-
How to use this course
-
Course Introduction
-
-
02
Hospitality Mindset: Customer Service
-
Customer Service
-
Brain Teaser
-
-
03
Next Steps
-
More resources for you
-
Class Evaluation Survey
-